Frequently asked questions
What are the available payment options?
The available payment method is : Visa or Mastercard or cash on delivery.
How Long does it take you to deliver ?
When we receive your order, we ensure that the order gets processed at the earliest. We try to deliver our products within 3-4 working days to all major metro cities. However, the duration of the delivery can take up to 8-10 working days depending on your location.
What are the delivery costs?
We offer free shipping.
How are the orders delivered ?
your order will be sent to the address given when placing an order. You will be sent a message by email with a tracking number, allowing you to follow the delivery step by step.
Will all the items in my order be delivered at once?
We ship orders when all the items in it are ready.
Where do you deliver to?
Austria, Belgium, Germany, Denmark, Finland, Greece, Hungary, Ireland, Italy, Luxemburg, Saint Martin, The Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States, Hong Kong, Singapore,
RETURNS AND EXCHANGES
What is your return policy ?
We accept returns and exchanges (stock permitting) up to 14 days from the date of purchase. If you wish to return or exchange an item for any reason, please email our Customer Care at firstname.lastname@example.org The returned product should be in its original packaging and in the same unused and unwashed condition as received.
How do I initiate a return ?
Please get in touch with our customer care at email@example.com, stating clearly why your order isn’t satisfactory. Customer services will be in touch promptly.
What to do if the a purchase is faulty or damaged?
We want you to have the best possible experience with us and sort out any issue or fault at the earliest. As soon as you discover a fault, please contact our Customer Care team at firstname.lastname@example.org and we will rectify the issue to your satisfaction.
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