Shipping, Returns, Cancellation

 

We aim to ship all our orders received via our online shop within 5 working days. However, some of our items are bespoke and are made to order and will therefore have a longer lead time. We will contact you to confirm your order and advise you of an approximate lead time for these items.

Overseas shipping
We advise our overseas customers to note that orders shipped overseas are sent on a delivery duty unpaid basis. Please check prior to placing an order if you need to pay import duty or any additional taxes that may apply to your country of delivery. TIA PAKHI Designs Pvt.Ltd. does not accept any liability for additional taxes and charges relating to clearing your goods through customs. These are the responsibility of the customer.

Returns
If you are not happy with your products, they can be returned within 14 days of receipt of our delivery, provided they are returned with their labels on, in the original packaging (or equivalent standard) and undamaged to our store in Kolkata. All parcels are sent back at the customer’s own risk. We would advise using special delivery as the parcel is not our responsibility until we sign for it. A full refund will then be made within 14 days via the original method of payment. Please notify info@tiapakhi.com of any returns so we know to expect them.

Our address for returns:

TIA PAKHI
49/13 Hindustan Park
Kolkata 700029
Phone : +913340732006
email : info@tiapakhi.com

Exchanges
We only replace items if they are received defective or damaged. If you need to exchange it for the same item, send us an email at info@tiapakhi.com and send your item to : TIA PAKHI - 49/13 Hindustan Park – Kolkata 700 029.

Cancellation
If you wish to cancel your order prior to dispatch, please contact us on info@tiapakhi.com at the earliest opportunity to discuss this.

Sales and promotions
All items marked « SALE » are not eligible for returns or exchanges.